|
JOB TITLE: Technical Support and Application Engineer
REPORTS TO: UK Managing Director
SUPERVISES: None
ENVIRONMENT IN WHICH JOB IS PERFORMED: Office and Customer Facilities
OVERVIEW:
- Assist customer's inquiries, both technical and commercial, and respond appropriately and in a timely manner.
- Track responses in CRM system
- Become “the expert” technically on assigned products. Train customers on product features.
- Communicate effectively in writing and orally with management and co-workers.
- Know company goals and policies.
- Actively participate as a member of the sales team and the application team supporting pre- and post-sales technical inquiries
- Design and deliver technical presentations to customers at trade shows, customer sites, office facilities, etc.
- Must reside within easy travel distance of Manchester UK office
- Post-sales technical support could include work outside normal working hours.
QUALIFICATIONS:
Minimum Requirements to be considered:
- Minimum of HNC (electrical engineering preferred) with at least 3-5 years relevant experience
- Experience in the control, protection, and operation of reciprocating engines and electrical power generation.
- Good computer skills with the Microsoft Office Suite of software.
- Effective communicator with the ability to communicate verbally and in writing within the company and with customers, consultants and industry peers.
- Ability to multi-task with a high level of accuracy and attention to detail.
- Ability to exercise independent judgment in the performance of duties.
- Willingness to travel, including out of the country. Travel could be extensive.
- Ability to work as part of a team and with a high degree of enthusiasm and commitment.
- Understand and embrace the DEIF corporate culture of honesty, integrity, and a high commitment to customer satisfaction.
Advantages that will help decide the successful candidate:
- Experience in and general knowledge of the reciprocating engine sector of the Distributed Generation market.
- Experience in and general knowledge of electrical power generation.
- Demonstrated extended electrical engineering skills in the protection and control of diesel and gas gen-sets.
- Knowledge of competitors products. (DEIF does, however, highly respect previous confidentiality agreements and would never expect the candidate to revel known trade secrets or propriety intellectual property.)
- Knowledge of other sectors of the Distributed Generation market, including turbines, fuel cells, combined heat and power applications, and other innovative solutions.
- Knowledge of utility interface standards and common solutions.
- Ability to read, write and speak fluent English.
ESSENTIAL DUTIES and BASIC SKILLS REQUIRED:
- Valid clean driver's license and passport
- Ability to travel internationally.
- Ability to use common hand tools safely.
- Ability and knowledge to work safely around electrical equipment and controls at all voltage levels.
- Ability to communicate verbally to small or large audiences.
NOTE: This job description is not all-inclusive and other duties and responsibilities may be assigned as necessary. In keeping with our corporate culture, all employees are expected to do “whatever it takes” to get the job done.
DEIF uses employment practices that meet the guidelines of the Equal Employment Opportunity Commission. Preference will be given to the best qualified candidate regardless of race, colour, creed, age, or sex.
This position is available to suitable applicants with the immediate legal right of employment within the UK.
Interested?
Please contact UK Managing Director, Mr. Roger Watterson, Tel.: +44 (0) 161 429 4940, Mob.: +44 (0) 7968 052366, E-mail: rwa@deif.com.
|
